Crisis Communication

Parsha Bulker

The high quality of our advice and assistance with managing a corporate crisis was recognised by our peers at the end of 2014 with the Public Relations Institute of Australia’s top award for issues management and crisis communication, as well as ‘Best Campaign of the Year’.

When the federal government regulators AMSA and NOPSEMA held a conference on oil spills attended by 500 specialists, they chose FCR to present a paper on ‘Reputation Protection during a Crisis’.

As much of our crisis work involves minimising publicity, the identity of clients we assist remains confidential in most cases, but already in 2015 we have helped to manage communication regarding employee deaths, asbestos pollution, industrial action, visa issues and financial disappointments. We have also conducted workshops to help several clients to minimise reputational damage should a crisis occur.

It is our extensive experience of protecting clients’ reputations in a wide range of situations that sets FCR apart. We have helped companies to communicate clearly and responsibly with their stakeholders during:

  • Oil spills and other pollution
  • Industrial action
  • Plant closures
  • Employee and customer fatalities
  • Hazardous substances
  • Transport disasters
  • Product withdrawals
  • Unethical behaviour and regulatory failure
  • Corporate fraud
  • OH&S issues
  • Data and privacy issues
  • Litigation

“I would like to thank you and your company for your support and guidance during the past two very sad months following our major accident. Your input and guidance to myself and our other managers were invaluable and extremely helpful. Your company’s ability to assist us on demand was very reassuring.”

 

Andy Green, Stena Drilling