Crisis Communication

"FCR helped to set the foundation for Eni Australia's incident response and emergency management communication procedures. The firm's advice on crisis communication and its experience of handling serious incidents were invaluable, and I have no hesitation in recommending them."

James Kernaghan, External Relations and Communications Manager,
Eni Australia

A poor response to an issue or crisis can quickly undermine a company’s credibility and corporate reputation. Every business should have a documented plan of how it will handle a crisis, so effective action can be taken immediately after the unexpected happens.

FCR has been recognised with an international award as a world leader in crisis communication. We assist companies to prepare plans that protect their reputation should a crisis occur. We also help them communicate clearly and responsibly when a crisis threatens to thrust them into the spotlight and when media, customers, unions, regulators or government question what went wrong.

We have developed a successful process of managing issues and crises to minimise damage and portray our clients as good corporate citizens. We can help you prepare procedures which enable management to act quickly to influence how an issue or crisis is perceived by the media and by your customers, employees and other stakeholders. Our training programs help contain damage, and we are available around the clock to provide immediate advice and support.

FCR’s crisis communication programs have won industry awards in three consecutive years. Our experience ranges from employee and customer fatalities, oil spills, regulatory failure, product withdrawals, regulatory issues and fraud to the Tampa refugee crisis. As the Australian partner in the MTI Network, the world’s largest media response and public affairs service for the shipping and offshore oil and gas industries, FCR frequently helps manage incidents in Australian and New Zealand waters.

Comments by judges of Public Relations Institute of Australia’s awards
for excellence

“Excellent crisis management… The strategy around the management of media was very good… FCR’s results were good and reflect the implementation of a strong strategy.”

“Strong issues management of a potentially serious matter. Very solid results.”

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