Responding to criticism

Responding to criticism

Westpac’s 2001 annual report remains a celebrated example of how a company can face up to tough times and harsh criticism. Its ‘smashed tomato’ report was a bold response to the heavy public antagonism that existed toward banks, when customer faith in all banks had...
How Technology is Changing Investor Relations

How Technology is Changing Investor Relations

The ever-growing speed of technological advancement has been a key driver of recent changes in investor relations. Historically, investor relations was a reactive function that responded to market fluctuations and investor needs as they arose. Today, investor...